This Refund Policy explains the terms applicable to paid services that may be offered directly by Souq Sinai, including subscription packages, featured listings, and other paid advertising features available on the Platform.
Please review this Policy before purchasing any paid service from Souq Sinai.
Souq Sinai is a classifieds platform and does not sell the products or services advertised by users. Souq Sinai does not receive payment for listed products and does not process payments for purchases or sales conducted between users.
Any agreement relating to the purchase or sale of a product or service advertised by a user, including price, payment, delivery, cancellation, or refund arrangements, is made directly between the relevant parties.
This Policy applies only to fees paid directly for paid services provided by Souq Sinai itself, such as paid subscription packages, featured listings, or other paid advertising services offered by the Platform.
It does not apply to money or transactions exchanged directly between users outside Souq Sinai's paid Platform services.
When a digital service is purchased and activated or begins to be used, such as activation of a subscription package or the start of a featured listing period, the service is considered to have commenced in accordance with the features and duration presented at the time of purchase.
Once delivery of the service has begun, fees may not be refundable, in whole or in part, except where a refund is required by applicable law or the circumstances qualify for a refund under this Policy.
Users may contact us to request review of a payment in circumstances such as:
Each request will be reviewed according to the circumstances of the transaction, available records, and applicable legal requirements.
Unless otherwise required by applicable law, failure to achieve the result a user expected from a listing does not automatically qualify the user for a refund of Platform service fees.
For example, purchasing a package or featured listing does not guarantee that an item will be sold, or that a listing will receive a specific number of views, messages, inquiries, or any particular commercial result.
A user's decision to delete or deactivate a listing, the expiration of a listing, or failure to use the remaining duration of a paid service may not automatically result in a refund once delivery of the service has begun.
Removal of a listing for violation of our Terms or Platform policies also does not automatically create a right to a refund of related service fees, subject to any mandatory rights available under applicable law.
Fees for certain Souq Sinai services may be processed through payment service providers, app stores, or other third parties.
Where a purchase or refund is governed directly by the policies of the payment provider or app store used for the transaction, users may be required to submit their refund request through that provider in accordance with its terms and applicable law.
If you experience an issue with a paid service provided by Souq Sinai, you may contact us through the official contact methods listed on our Contact Us page.
We may request information necessary to verify the transaction, such as account details, transaction date, the service purchased, and a payment reference or proof of payment where available.
Where a refund is approved, it will be processed through an appropriate method based on the original payment method and the procedures of the relevant payment provider. The time required for funds to appear may vary depending on the payment provider or financial institution.
Nothing in this Policy is intended to exclude or restrict any mandatory rights available to users under applicable law or any liability that cannot lawfully be excluded.
We may update this Policy from time to time to reflect changes to Souq Sinai services, payment methods, or applicable legal and regulatory requirements.
The updated version will be published on the Platform when changes are made.
For questions regarding paid Platform services or to request review of a payment, please contact us through the official contact methods listed on our Contact Us page.
Last Updated: October 2026