At Souq Sinai, we respect the privacy of our users and aim to handle personal information responsibly and transparently. This Privacy Policy explains the types of information we may collect when you use the Souq Sinai website, mobile applications, and related services (the "Platform"), how that information may be used and protected, and the choices available to users.
By using the Platform, you acknowledge that your information may be processed in accordance with this Policy and applicable laws and regulations.
The information we collect depends on how you use the Platform and the features you choose to use. It may include:
Souq Sinai is a classifieds platform. Information that users choose to include in a listing may therefore be visible publicly or to other Platform users, including listing titles, descriptions, images, prices, approximate locations, and contact information that users choose to display.
We recommend that users do not include sensitive personal or financial information in listing descriptions, images, or other publicly visible content.
We may use collected information to:
Certain Souq Sinai features may use location information to help users identify a listing location or discover results associated with a particular area.
Where access to location requires device permission, you can grant, deny, or manage that permission through your device settings. Some location-based functionality may not operate fully if permission is disabled.
Souq Sinai may allow users to select or upload photos, files, or videos associated with listings or other available Platform features.
Content selected by users is used to provide the requested functionality and display or operate the relevant listing or service. Users are responsible for ensuring that they have the necessary rights to upload and publish the content they provide.
We may send notifications related to accounts, listings, messages, updates, or available services. Users can manage notification permissions through their device settings, subject to the options provided by their operating system.
We do not sell users' personal information.
Certain information may be shared with or processed by technology service providers to the extent necessary to operate the Platform, including providers of hosting, infrastructure, notifications, analytics, crash diagnostics, security, and payment processing services where those services are used.
Information may also be disclosed where required by law or in response to a valid legal request from a competent authority, or where necessary to protect rights, prevent fraud, or address misuse of the Platform, in accordance with applicable law.
Certain Souq Sinai functions may rely on services or technologies provided by third parties, such as hosting, maps, notifications, analytics, crash diagnostics, and payment services.
Those providers may process information in accordance with their own privacy policies and the nature of the services being used. We recommend reviewing relevant third-party policies where appropriate.
Where paid services are available through Souq Sinai, payments may be processed by authorized payment service providers or external platforms depending on the payment method offered.
Information necessary to complete a transaction may be transmitted to the relevant payment provider. Souq Sinai does not necessarily store complete payment card details where such information is processed directly by the payment provider.
The Souq Sinai website may use cookies, local storage, or similar technologies to provide essential functionality, maintain sessions and preferences, improve performance and security, and understand service usage, depending on the technologies implemented on the Platform.
Users may be able to control certain technologies through their browser or device settings. Disabling some functionality may affect the operation of parts of the service.
We use reasonable technical and organizational measures designed to help protect information against unauthorized access, use, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute protection against every security risk.
We retain information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and prevent fraud or misuse, depending on the nature of the information and applicable requirements.
Certain information may be retained for an additional period where required or permitted by law or may remain in backups for a limited period in accordance with our technical processes.
Users may request deletion of their account and associated information through the options available within the Platform or through Souq Sinai's official contact channels.
When a valid deletion request is received, it will be processed in accordance with applicable laws and requirements. Certain information may be retained where necessary for legal or security purposes, fraud prevention, or dispute resolution.
Depending on applicable law, users may have rights regarding their personal information, including rights to request access, correction, deletion, or to object to certain forms of processing.
Privacy-related requests may be submitted through the official contact methods provided on our Contact Us page.
Souq Sinai services are not directed at children who do not have the legal capacity to independently use classified advertising and related transaction services.
If we become aware that a child's personal information has been collected contrary to applicable legal requirements, we may take appropriate steps to delete the information or restrict the account as required by law.
The Platform may contain links to websites or services operated by other parties. This Privacy Policy does not apply to independent external services, and their use is governed by the policies and terms of the relevant providers.
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, or legal and regulatory requirements.
The updated version will be published on the Platform, and the last updated date will be revised where appropriate.
For privacy or personal data inquiries and requests, please contact us through the official contact methods provided on our Contact Us page.
Last Updated: October 2026